Quick answer
- Start with the job that repeats most and costs the most when it goes wrong.
- For most businesses that is: replying to WhatsApp, following up leads, or chasing payments.
- Automate one job well, then add the next.
The 10 jobs
- Answering repeat WhatsApp questions — prices, timings, location, stock. A chatbot answers in seconds, 24/7.
- Taking orders — by chat, voice note or phone, straight to the kitchen, POS or sheet.
- Following up leads — every enquiry gets an instant reply, then follow-ups until yes or no.
- Chasing unpaid invoices — polite reminders on schedule, and a list of who still owes.
- Finding unbilled work — compare jobs done with invoices sent. One client found SAR 310K this way.
- Booking and reminders — fewer no-shows for clinics, salons and site visits.
- Order and delivery updates — "confirmed", "on the way", "delivered", without staff typing them.
- Daily owner report — sales, orders, leads and money owed in one WhatsApp each morning.
- Answering missed calls — an AI voice agent or an automatic WhatsApp to every missed caller.
- Collecting documents — for consultants and visa services: the bot asks, checks and files them.
3 things not to automate (yet)
- Complaints from upset customers — let the bot collect details, then hand over to a person.
- Custom deals and negotiation — keep a person in charge of discounts.
- Anything you have not written down — if your team does it differently every time, fix the process first.
How to pick your first one
For one week, count how many times each job happens and how long it takes. Multiply. The biggest number is your first automation. Or tell us what your week looks like and we will point at it for you, free.
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